Please be advised that Canada Post service disruptions will delay the delivery of important documents. We recommend staying on track by logging in to your secure Alberta Student Aid account, MyLoan account and NSLSC.ca account to access your loans information and sign up for digital services if you are not already. If you are not set up for direct deposit, please do so now to avoid delays in receiving your funds.

A Canada Post strike will affect students sending or receiving documents through the mail. See Canada Post's labour negotiations updates for more information.

This page will be updated as further information becomes available. Check back for more information.

A list of scenarios where students may be affected by a postal strike are listed below:

Part-time students

The part-time application for student aid requires ink signatures. During a Canada Post strike, students can submit the completed application and supporting documents through the eDocuments Upload feature in their secure Student Aid accounts.

For details, see part-time application process and upload documents instructions.

Missing information or verification documents

At times, we may request additional supporting or verification documents to be submitted. Students can submit documents through eDocuments Upload in their Alberta Student Aid accounts.

Don’t have access to eDocuments Upload?

Please contact the Alberta Student Aid Service Centre for assistance.

  • 1-855-606-2096 | Option 1

Prefer paper correspondence

To prevent delays and ensure you receive important information regarding your Alberta student loans, please update your correspondence preference to email on your Alberta Student Aid account. You will need to have a verified Alberta.ca Account before you can access the Alberta Student Aid system.

Learn more at Student Aid Verified Accounts.

To update your preferences:

  1. Login to your Alberta student aid account
  2. Navigate to Update Notifications
  3. Select Email and click on confirm

Scholarship applications and cheques

Application forms can be downloaded from the Scholarships section of the Alberta Student Aid website. Students can submit completed applications and supporting documents through the eDocuments Upload feature in their Alberta Student Aid accounts. Otherwise, documents may have to be sent by courier, at the applicant's expense. Please note, applications cannot be dropped off in person during postal office closures.

Note: Scholarships cheques will be held until the strike is over. Alberta Student Aid will be monitoring the strike situation closely, and will update this page as further information becomes available.

Contacts

If you need help with anything, speak to a representative at the service centre:

  • Alberta Student Aid Service Centre:
    1-855-606-2096 | Option 1