eDoc Upload FAQs
Electronic documents upload makes it easy to submit documents to Alberta Student Aid.
- Easy to use platform with a sequence of dialog boxes walking you through the process.
- Submit a reason for uploading your documents based on the information being requested, Requests for Review, etc. This allows Alberta Student Aid to process documents faster.
If you are required to submit documentation with your application, choose Upload Documents after you log in to your Alberta Student Aid account. This allows you to submit documents directly and securely to Alberta Student Aid, removing the need to fax or mail paper.
Instructions for Uploading Fillable Forms:
Fillable PDF forms require Adobe Reader, and are most compatible with Internet Explorer 9.0 and above.
If you are using a different web browser (Chrome, Safari, Firefox), you must follow these steps to upload your form:
- Choose the ‘Save As’ or ‘Download’ option to save the PDF form to your computer.
- Use Adobe Reader to re-open and fill in the form.
- Check to ensure all forms fields are saved before you begin uploading your form.
You can download or upgrade your version of Adobe Reader at no charge at:
1. Who can use this service?
Students must log in to their secure accounts to upload documents. Third parties such as financial advisors working at your school cannot upload documents on your behalf.
2. How do I use this service?
Students must have a secure account in the Alberta Student Aid system.
- Log in to your personal account from your computer or personal device.
- Select Upload Documents on the main menu.
- Proceed through the steps to upload scanned documents you have saved to your computer.
- The Upload Documents feature allows you to see your submissions and provides a status update for your documents.
If this is the first time you are applying or you applied using a paper application, you will NOT have access to Upload Documents. You will need to first create a basic MyAlberta Digital Identity account in order to access the Alberta Student Aid system. To create a basic account you need a valid email address.
For more information on creating an account, see:
3. Can I use fax or email instead of Upload Documents to submit electronic documents?
Creating a basic MyAlberta Digital Identity account in order access the Alberta Student Aid system is recommended. Once your personal account is verified, e-doc Upload is the most secure way of submitting documents to Alberta Student Aid.
Fax and email are not secure methods for sending confidential information.
4. What file formats and file size can I upload?
- Accepted file formats are: PDF, JPG (JPEG), GIF and PNG
- Maximum file size is 4MB
5. How do I reduce the file size if it’s larger than 4MB?
- Choose a lower resolution (DPI) for your scanned image
- Scan colour documents to black/white or grayscale
- Convert your file(s) to PDF to reduce file size
6. How many documents can I upload?
You must select a reason for your eDocument submission. After giving your reason, you can upload up to 10 documents/files per reason.
If you are using Windows with Safari as your browser, you can only upload one document at a time.
7. Can I tell you information about the document(s) I have uploaded?
Use the comments section to provide a short description of the document and the reason for submission. Adding a comment is optional, but the extra information can assist in processing your items. Do not use the comments section to ask a question, or submit comments without attaching a document.
8. What documents cannot be uploaded?
- Statutory Declarations for replacement of grant cheques already cashed
- Any form of payment (cheques or money orders)
Alberta Student Aid cannot accept electronic versions of these documents. Follow the submission instructions on the form.
Who can I contact for more information?
If you have any questions, call the Alberta Student Aid Service Centre at 1-855-606-2096