New security for your account

As of September 8, 2022, all students will need a verified MyAlberta Digital Identity account to access the Alberta Student Aid system. 

The verification process has two steps:

  1. The first step ensures the personal information you provide belongs to you. You will be asked to provide information from a valid Alberta driver's licence, or Alberta Identification Card.

  2. After completing the first step, an activation code will be mailed to the address shown on your Alberta drivers licence or ID card. When you get the activation code, you will need to enter it on the MyAlberta Digital ID Manage account page to complete the verification process.

This will prevent unauthorized individuals from gaining access to your personal information in your account, ensuring your personal data is secure.

Don’t lose access to your account!

If you have not verified or upgraded your account by September 8, 2022, you will lose access to your Alberta Student Aid account. This will mean you will not be able to submit applications, upload documents, and view important notifications about grant payments and tax slips received in your inbox.

Verify your account today

    1. an Alberta driver's licence, or
    2. an Alberta Identification Card
  • If you have an existing Alberta Student Aid account, you can transfer to a verified account. Go to My Alberta Digital ID, sign into your account and follow the steps to get a verified account.

Learn more at: Common Questions - Getting Verified

What you need to know

Getting verified can take up to 10 days. Ensure the address on your driver’s licence or identity card is up to date before verifying your MyAlberta Digital Identity account. You can visit a local registry agent to update the information on your driver's license or ID card. Making changes to these documents, and then having to restart the process of verifying your MyAlberta Digital ID account could take 90 days or more. Learn more about updating your documents

If your ID expires within 30 days, you will need to renew your ID before verifying. Temporary driver's licences cannot be used for verification.

You can now renew your Alberta Driver's licence online. The online site can only be used if your driver’s licence is not expired, and you are renewing your driver’s licence without changes. Learn more at: Renew or replace a driver's licence.

The verified digital identity must be verified annually, or when your Alberta driver’s licence or identification card expires, whichever comes first. The requirement for regular verification provides a higher level of protection for your personal information.

Keep your personal information safe

The Government of Alberta has created an information sheet to answer questions on how to protect your personal data. Read more about: Internet Safety and Social Media Tips.


MyAlberta Digital ID Verified Accounts – FAQs

About MyAlberta Digital Identity Verified

1. What is MyAlberta Digital ID, and why do I need a verified account?

MyAlberta Digital ID provides you with a secure way to identify yourself to government online. An account provides you with a unique online identity, so you have secure access to multiple government programs and services.

The Government of Alberta must ensure that sufficient information is obtained to properly identify you and differentiate you from others with the same or similar names. This will ensure the correct services are provided to the correct person.

2. What is changing with MyAlberta Digital ID?

As of September 8, 2022, you will no longer be able to confirm your identity using the following personal information or shared secrets:

a. two Alberta High School Diploma level official marks, or
b. Alberta Student Aid Agreement Number or Canada Master Student Financial Assistance Agreement (MSFAA) Number, or
c. Alberta or Canada Cashed Loan Certificate Number

Instead, you will need to enter the personal information exactly as shown on one of the following pieces of Alberta-issued identification in order to verify your identity and be granted verified digital ID access to the Alberta Student Aid system. You must use:

a. an Alberta driver's licence, or
b. an Alberta Identification Card

This will ensure the personal information you provide belongs to you.

Getting Verified

3. How do I create a verified digital identity?

In order to create a verified digital identity, you must first set up a basic (unverified) MyAlberta Digital ID account.

Once you have a basic account/profile, you will be able to click on the 'Verify account' button and go through the required steps.

These steps will include entering your personal information EXACTLY as it appears on your Alberta driver’s licence or identification card, so the system can verify this information against the government records for your Alberta driver’s licence or identification card.

Once your personal information is verified, the system will generate a confirmation email and a letter with your activation code that will arrive to you by regular mail. When you receive the activation code, you will need to enter it on the Manage account page to complete the verification process.

Learn more at: Common Questions - Getting Verified

4. How long does it take to get verified, and when will I be able to sign in with my verified digital ID?

Going through the initial verification steps takes only minutes. During these steps, the personal information you enter is verified against the records for Alberta drivers’ licences and identification cards. When the government systems confirm the existence of an Alberta driver’s licence or identification card with matching personal information, a confirmation email is generated, and a letter with your activation code is sent out by regular mail. It should arrive within 10 days.

The activation code will be valid for 90 days.

IMPORTANT: If you do not receive the letter with the activation code, you must wait 90 days until the activation code expires. If 90 days have passed since the activation code was generated, you may click the Verify account button on the Manage account page, then confirm and submit your information. A new activation code will be generated and will arrive in the mail within approximately 10 days.

5. What if I do not reside in Alberta and cannot get an Alberta ID card?

If you do not meet requirements for an Alberta Identification Card, or cannot get to an Alberta Registry agent to update your Alberta ID card, you might still be able to apply online.

Call the Alberta Student Aid Service Centre
1-855-606-2096, option 2

6. What if I do not have a permanent address or valid form of government-issued identification?

You will not be able to verify your digital identity. In order to verify your digital identity you must have a valid Alberta driver’s licence or identification card. These documents require a permanent address as proof of residing in Alberta.

If your Alberta driver’s licence or identification card is expired, you must first renew the document before you can verify your digital identity. Please contact your local registry agent to apply.

You can now renew your Alberta Driver's licence online. The online site can only be used if your driver’s licence is not expired and you are renewing your driver’s licence without changes.

If you require a new driver’s licence and you are unable to attend a registry agent in person because you are either temporarily outside of Alberta or are medically homebound, you can apply for a new licence. 

Learn more at: Renew or replace a driver's licence

You can also renew your Alberta ID Card online. Learn more at: Alberta Identification Card

7. What if I have fines associated with my driver’s licence, and cannot pay these fines to make changes to my address on my ID card?

You will not be able to verify your digital identity until you pay your fines. Once your Alberta driver’s licence is renewed, you can verify your digital identity with this document.

8. How does the government verify who I am?

The verification process has two steps:

    • The first step is verification against government records. This ensures that the personal information provided belongs to you. At this stage, your personal information is verified against your Alberta issued driver’s license or identification card.

    • After completing the first step, your activation code will be mailed to the address on your ID card. When you get the activation code, enter it on the Manage account page to complete the verification process. The activation code will be valid for 90 days.

If you do not enter your activation code before it expires, you must restart the verification process.

Learn more at: Common Questions - Getting Verified

9. Can anyone have a verified digital identity?

You must possess a valid Alberta driver’s licence or identification card to obtain a verified digital identity. Possessing an Alberta identification means that you are a resident of Alberta. Verification against government records ensures the personal information provided belongs to you.

10. Do I have to be a Canadian citizen to verify my identity?

You do not have to be a Canadian citizen, but you must be a resident of Alberta. Your valid Alberta identification means that you are a resident of Alberta. Verification against government records ensures the personal information provided belongs to you.

11. What if the address on my identification is out of province?

You must possess a valid Alberta driver’s licence or identification card to obtain a verified digital identity. Possessing an Alberta identification means that you are a resident of Alberta. Verification against government records ensures the personal information provided belongs to you.

12. What if the address on my identification is not where I reside?

You have to update your Alberta driver’s licence or identification card within 14 days of a change of address or any other personal information.

If you do not live at the address shown in your identification, you should go to a registry agent and change your address on your Alberta driver’s licence or identification card.

13. May I use a Canadian passport?

Your verified digital identity confirms not only that you are who you claim to be, but also that you are a resident of the province of Alberta. In order to verify your digital identity you must have a valid Alberta driver’s licence or identification card.

A Canadian passport is considered a travel document, and not an identity document.

14. Can the activation code be mailed to an address different from the one on my identification?

The activation code must be sent to the address shown on your identification. This is how we confirm that the person in possession of the Alberta driver’s licence or identification card is also the person requesting verification.

15. Does this MyAlberta Digital ID account change affect my other accounts that I use to manage my student aid?

No, your other accounts to manage your student aid are used for separate systems.

For questions relating to repaying Alberta student loans:

    • Alberta Student Aid Service Centre
      Call: 1 855 606-2096, option 3

    • Login to your Myloan account

For questions related to repaying Canada student loans: