Canada Post's operations have entered a rotating national mail strike effective Saturday, October 11, 2025. Students receiving documents from Alberta Student Aid by mail should expect delays due to a rotating mail strike. 

Electronic correspondence is not affected by a postal strike. Students can continue using the
e-Document Upload feature in their Alberta Student Aid account.

Delays may be reduced by signing up for digital services in your Alberta Student Aid account, MyLoan account and NSLSC.ca account. You can also set up direct deposit for your account to help avoid delays in receiving funds that can be dispersed electronically.

If you have chosen paper as your preferred correspondence method, you can update your preference to email in your MyLoan account, National Student Loans Service Centre (NSLSC) account, and Alberta Student Aid account.

During the Canada Post service disruption:

  • At this time, verification of Alberta.ca Accounts cannot be completed by mail. Account activation codes can only be sent via SMS text to a mobile phone. If you have recently visited an Alberta Registry and requested a new or updated Driver’s Licence or ID card, you will be able to verify your account using the interim Driver’s Licence or ID card receipt after 3 days from your visit. Learn more at Student Aid Verified Accounts

  • Students who wish to send paper correspondence to Alberta Student Aid should expect delays using Canada Post services, which could impact meeting specific application deadlines. Students who wish to send correspondence on an urgent basis must use a courier, at their expense. Please note, paper applications and other correspondence cannot be dropped off in person during Canada Post service disruptions.

  • Scholarships application forms continue to be available for download from the Scholarships section of the Alberta Student Aid website. Students can submit completed applications and supporting documents through the eDocuments Upload feature in their Alberta Student Aid accounts.

  • Due to the potential disruptions impacting the receipt of applications and respective deadlines, we recommend students submit completed applications and supporting documents through the eDocument Upload feature in their Alberta Student Aid accounts. To be certain of specific deadlines to apply for scholarships and awards, you can check the details on the Scholarships page. 

  • With the transition to a rotating postal service disruption, Alberta Student Aid has resumed mailing scholarship cheques to students. Delivery of scholarship cheques may still be delayed as Canada Post services may be delayed due to the strike.

Information for Educational Institutions | During a Service Disruption

  • Educational Institutions that mail disability grant refund cheques directly to Program Financial Support can resume mail service with Canada Post. There may be delays due to a strike.

More information

Alberta Student Aid Service Centre
1-855-606-2096 | Option 1

This page will be updated as further information becomes available. For the latest information on the strike and negotiation updates, visit the Canada Post site.