Canada Post has received strike notice, a service disruption will occur on May 23, 2025. Students receiving documents from Alberta Student Aid by mail should expect some delays if a Canada Post mail strike occurs.

Electronic correspondence is not affected by a postal strike. Students can continue using the e-Document Upload feature in their Alberta Student Aid account.

Delays may be reduced by signing up for digital services in your Alberta Student Aid account, MyLoan account and NSLSC.ca account. You can also set up direct deposit for your account to help avoid delays in receiving funds that can be dispersed electronically.

If you have chosen paper as your preferred correspondence method, you can update your preference to email in your MyLoan account, National Student Loans Service Centre (NSLSC) account, and Alberta Student Aid account.

Scholarship applications and cheques

If a Canada Post service disruption occurs:

  • Applicants who wish to send paper documents to Alberta Student Aid must use a courier, at their expense. Please note, paper applications and documents cannot be dropped off in person during Canada Post service disruptions.

Information for Educational Institutions | During a Service Disruption

  • Educational Institutions must use courier services to submit disability grant refund cheques to the Program Financial Support unit. 

    Courier Address (no public access)

    Alberta Student Aid
    Main Floor, 10155-102 Street
    Edmonton, Alberta T5J 4G8

More information

Alberta Student Aid Service Centre
1-855-606-2096 | Option 1

This page will be updated as further information becomes available. For the latest information on the negotiations, visit the Canada Post site.