Request for Review

Notify Student Aid Alberta if:

  • There is a change to any of your application information, or 
  • You want to request reconsideration of your award amount.

You must report changes to your application information, even if you don’t think your eligibility will be impacted.

Before You Submit Your Level 1: Request for Reconsideration

1. Be prepared to explain your current situation. Review the Student Aid Policy Manual to ensure your situation either meets
    the policy requirements, or warrants further consideration:

2. Collect all required documentation to support your request.

Documentation submitted after you have submitted the Request for Reconsideration may result in delays in reviewing your request.

Loan Limits

If your Student Award Letter indicates you have received the maximum amount of loans, review the loan limits policy here:

Request for Review decisions are based on policy and legislation. If you believe your circumstances are unique and warrant special consideration, include an explanation and supporting documentation in your request. The loan limits policy explains situations that may result in higher loan limits.

Submitting a request does not guarantee additional funding will be approved.

How to Submit a Request for Reconsideration

Chose ONLY ONE of the following 3 options when submitting a Level 1: Request for Reconsideration.
Submitting a duplicate request will cause a delay in your request.

Option 1 - Online:

If you need to provide documentation with your request, you can use the Upload Electronic Documents option in SFS.
The documentation required depends on your circumstance(s):

To begin, login to the Students Finance System (SFS) to submit a Level 1: Request for Reconsideration:

Option 2 - Paper:

Complete the Level 1: Request for Reconsideration form explaining your circumstances and submit it to Student Aid Alberta:

The Request for Reconsideration form is available at:

Option 3 - Phone:

If your request does not require documentation, you can call the Student Aid Alberta Service Centre.
Situations that require documentation and cannot be requested over the phone are:

  • Proof of exceptional expenses (e.g. rent receipts, utility bills, childcare statements, etc.)
  • Name Change (e.g., marriage certificate, government issued-ID, etc.)
  • Switching programs
  • Any other situations where Student Aid Alberta requests documentation

Forms and supporting documentation: 

  • Aviation Training Form
  • Schedule 3 (concurrent Enrollment/Exchange-Field Study Programs) forms and supporting documentaton
  • Schedule 4 (Post-Secondary Students with Permanent Disabilities) form and supporting documentaton

Available in:

Review Process

There are 3 levels in the Student Aid Alberta review process:

  • If you are not satisfied with the result of the decision at Level 1, you may escalate to Level 2.
  • If you are not satisfied with the result of the decision at Level 2, you may escalate to Level 3.
  • Level 3 is the last level in the process. Decisions at Level 3 are final.

Level 1: Request for Reconsideration

Most requests are resolved at this level. Your Level 1: Request for Reconsideration must be received by Student Aid Alberta at least 30 days prior to the period of study end date on your current application.

Level 2: Executive Review

If your Level 1: Request for Reconsideration has been completed and you are not satified with the result, you can submit a Level 2: Request for Executive Review. Your Request for Executive Review must be received by Student Aid Alberta within 60 days from the date the student received the Request for Reconsideration (Level 1) decision.

Level 3: Ministerial Review

Your Level 3: Request for Ministerial Review must be received by Student Aid Alberta within 90 days from the date the student received the Executive Review decision. This is the final level of review.

You can review the policy for your situation at:

Request for Review Levels 1 - 3

The following information is a summary of the review process.

Level 1: Request for Reconsideration

A Level 1: Request for Reconsideration applies in the following situations:

  • Your application has been refused.
  • Your application has been reassessed by Student Aid Alberta during the school term.
  • Your academic, family or personal situation has changed.
  • Your expenses and/or educational costs have changed.
  • You have received less financial assistance then requested to cover allowable expenses for the study period.
  • You believe your application requires reconsideration for another reason.

Important! Submitting a Level 1: Request for Reconsideration does not guarantee extra funding will be approved.

If your Student Award Letter indicates that you have received the maximum amount of loans, review the loan limits policy here:

Request for Review decisions are based on policy and legislation. If you believe your circumstances are unique and warrant special consideration, include an explanation and supporting documentation in your request. The loan limits policy explains situations that may result in higher loan limits.

You will usually be notified in writing within 40 days of receipt of the Level 1: Request for Reconsideration. Your Request for Reconsideration may take longer to complete if more information is required.

For an update on the status of your review, log in to your account on the Students Finance System (SFS):

Or call:

To submit a Level 1: Request for Reconsideration

Choose ONLY ONE of the following 3 options. Submitting a duplicate request will cause a delay.

Option 1 - Online:

If you need to provide documentation with your request, you can use the Upload Electronic Documents option in SFS. The documentation required depends on your circumstance(s):

To begin, log in to the Students Finance System (SFS) to submit a Level 1: Request for Reconsideration: 

Option 2 - Paper:

Complete the Level 1: Request for Reconsideration Form explaining your circumstances and submit it to Student Aid Alberta.

The Request for Reconsideration form is available at:

Option 3 - Phone:

If your request does not require documentation, you can call the Student Aid Alberta Service Centre. Situations that require documentation and cannot be requested over the phone are:

  • Proof of exceptional expenses (e.g. rent receipts, utility bills, childcare statements, etc.)
  • Name Change (e.g., marriage certificate, government issues ID, etc.)
  • Switching programs
  • Any other situations where Student Aid Alberta requests documentation

Forms and supporting documentation:

  • Aviation Training Form
  • Schedule 3 (concurrent Enrollment/Exchange-Field Study Programs)  form and supporting documentation
  • Schedule 4 (Post-Secondary Students with Permanent Disabilities) form and supporting documentation

Available in:

Deadline:

Student Aid Alberta must receive your submission at least 30 days prior to your end of study date, as provided on your application form.

In some cases, your request may need to be escalated to a Level 2: Executive Review, if the Request involves a change to policy.

If your Level 1: Request for Reconsideration is escalated in this way, you will be advised in writing.

Level 2: Request for Executive Review

A Level 2: Executive Review applies when a Level 1: Request for Reconsideration has been completed and you are not satisfied with the outcome and you believe your circumstances are unique and warrant special consideration.

If you request a Level 2: Executive Review without previously completing a Level 1: Request for Reconsideration, Student Aid Alberta may treat it as a Level 1: Request for Reconsideration. You will be notified of this in writing in the decision letter.

Important! Submitting a Level 2: Request for Executive Review does not guarantee extra funding will be approved.

If your Student Award Letter indicates that you have received the maximum amount of loans, review the loan limits policy here:

Request for Review decisions are based on policy and legislation. If you believe your circumstances are unique and warrant special consideration, include an explanation and supporting documentation in your request. The loan limits policy explains situations that may result in higher loan limits.

To submit a Level 2: Request for Executive Review:

Choose ONLY ONE of the following 3 options. Submitting a duplicate request will cause a delay.

Option 1 - Online:

If you need to provide documentation with your request, you can use the Upload Electronic Documents option in SFS. The documentation required depends on your circumstance(s):

To begin, log in to the Students Finance System (SFS) to submit a Level 2: Request for Executive Review: 

Option 2 - Paper:

Complete the Level 2: Request for Executive Review form explaining your circumstances and submit it to Student Aid Alberta.

The Request for Executive Review form is available at:

Deadline:

A Level 2: Request for Executive Review must be received by Student Aid Alberta within 60 days from the date you receive the Level 1: Request for Reconsideration decision.

Student Aid will contact you if addtional information is required.

For an update on the status of your review, log in to your account:

Or call:

Level 3: Request for Ministerial Review

A Level 3: Ministerial Review applies when a Level 2: Executive Review has been completed, and:

  • You are still not satisfied with the outcome, AND
  • You believe your circumstances are unique and warrant special consideration.

The Assistant Deputy Minister of Apprenticeship and Student Aid is the delegated authority to hear these reviews.

Important! Submitting a Level 3: Request for Ministerial Review does not guarantee extra funding will be approved.

If your Student Award Letter indicates that you have received the maximum amount of loans, review the loan limits policy here:

Request for Review decisions are based on policy and legislation. If you believe your circumstances are unique and warrant special consideration, include an explanation and supporting documentation in your request. The loan limits policy explains situations that may result in higher loan limits.

To submit a Level 3: Request for Ministerial Review:

Choose ONLY ONE of the following 2 options. Submitting a duplicate request will cause a delay.

Option 1: Online:

If you need to provide documentation with your request, you can use the Upload Electronic Documents   option in SFS. The documentation required depends on your circumstance(s):

To begin, log in to the Students Finance System (SFS) to submit a Level 3: Request for Ministerial Review:

Option 2: Paper:

Complete the Level 3: Request for Ministerial Review form explaining your circumstances and submit it to Student Aid Alberta:

The Request for Ministerial Review form is available at:

Deadline:

A Level 3: Request for Ministerial Review must be received by Student Aid Alberta within 90 days from the date you received the Level 2: Executive Review decision.

Student Aid Alberta may contact you if additional information is required.

If you submit a Level 3: Request for Ministerial Review without completing previous levels the request may be treated as:

  • A Level 1: Request for Reconsideration - if one was not previously submitted.

  • A Level 2: Executive Review - if there was a decision made on a Level 1: Request for Reconsideration, but no request for a Level 2: Executive Review was submitted.

You will be notified of this in writing in the decision letter.

The Assistant Deputy Minister of Apprenticeship and Student Aid, after reviewing the decision of the Executive Director and considering any relevant information (e.g. the student’s request, any information on the file, policies, legislation, etc.) can make any decision that the Minister could have made on the original application.

You will be provided with written reasons for the decision within 60 days of receipt of the request for Ministerial Review.  

The review request may take longer to complete if Student Aid Alberta requires more information from you in order to make a decision.

For an update on the status of your review:

Or call: