Privacy & Security

Your Privacy and Security is Important to Us!

A reminder to protect your personal information and NEVER reveal personal information to anyone you do not know!

Alberta Student Aid and other organizations associated with your student loans will never make unsolicited contact with you in person by visiting your home or workplace.

Remember! Never reveal personal information such as your Social Insurance Number, student loan information
and/or banking information to anyone you do not know.

If you are contacted by phone and are unsure of who is calling – simply refuse to provide any information and hang up.

To verify the authenticity of any person who contacts you about your student loans, or any student loan correspondence you have received, call:

Alberta Student Aid Service Centre 
7:30 a.m. to 8:30 p.m. (MST/Alberta Time)
Toll free in North America: 1-855-606-2096, Option 1

If you know or suspect you have been the target of identity fraud related to your student loans, call the Service Centre at the number above.

Report Identity Fraud & Theft!

If you know or suspect you have been the target of identity theft, or if you have unwittingly provided personal, financial or banking information in response to an unsolicited request, you should:

1. Notify your bank/financial institution and/or credit card company immediately.

2. Notify the two national credit bureaus and have a fraud alert placed on your credit reports:

    • Equifax Canada: 1-800-465-7166
    • TransUnion Canada: 1-877-525-3823

3. File a report with your local police.

4. Contact the Canadian Anti-Fraud Centre: