COVID-19 Information for Schools

This is an evolving situation and Alberta Student Aid will update institutions as required. This page will be updated as new information is available and to address any emerging issues.

Alberta Advanced Education is taking COVID-19 seriously and is working with post-secondary institutions and other areas of government to support student loan borrowers that may be impacted. We are also working with the Canada Student Loan Program to ensure a coordinated response and we will provide updates as they become available.

As of March 30, 2020, all Alberta and Canada student loan repayment and interest charges are paused for 6 months. Borrowers do not need to apply for this benefit; it will be applied automatically. This applies to student loan borrowers in good standing and those in collections. During this time, borrowers will still be able to make payments that will be applied directly to their loan balance, should they choose to do so.

Due to the COVID-19 pandemic, Alberta Student Aid asks students to use online services to apply for and to manage their Alberta student loan. Staff are taking the necessary precautions and working remotely as much as possible; as a result, we are unable to process paper forms in a timely manner.

Please refer to Alberta.ca for the latest information on testing, travel protocols, prevention, and actions being taken to protect the health of Albertans.

This information outlines how institution officials should implement Alberta Student Aid policy in the event students’ studies are interrupted due to COVID-19, either directly because a student is ill or quarantined, or indirectly because an institution has suspended operations.

In general, educational institution staff should refer to Alberta Student Aid Operational Policy & Procedure Manual. Students who incur additional expenses due to COVID-19 can login to their Alberta Student Aid account to submit a Request for Review and upload any supporting documentation. Alberta Student Aid will consider the requests on a case-by-case basis.  Students should also be encouraged to explore additional supports offered to Albertans in response to the COVID-19 pandemic.  For more information visit:

Please see the following Questions and Answers for more information.

We appreciate your patience at this time.  

COVID-19 Questions and Answers:

Do students need to inform Alberta Student Aid if they receive the benefits from Canada's Response to the COVID-19 Infection?

No, benefits received from the following federal COVID-19 support programs are not to be used as a resource. Students do not need to include it on their applications. If a student has included these benefits on an application, they can login to their Alberta Student Aid account and submit an Request for Review.

  • Canada Emergency Response Benefit (CERB)
  • Canada Emergency Student Benefit (CESB)
  • Canada Student Service Grant (CSSG)

What if an institution temporarily suspends operations as a result of COVID-19?

Alberta Student Aid is working hard to ensure that no student is negatively impacted if their institution temporarily suspends operations as a result of the COVID-19 pandemic.

An interruption in study of 30 calendar days or less will have no impact on student eligibility for financial assistance or disbursement of funding, if students recommence classes at the end of the interruption. No withdrawal/unsuccessful completion reporting to Alberta Student Aid is required.

If an institution extends a study period past the original end date by 30 calendar days or less in response to the interruption, students who require additional funding can login to their Alberta Student Aid account and submit a Request for Review and upload any supporting documentation.

If the date extension does not result in additional funding, or the student does not require additional funding for the extension, students who have Canada and Alberta student loans can update their study period in their NSLSC Online Services account.

Students who only have an Alberta student loan may submit a Form B – Confirmation of Registration - Reinstatement of Interest Free Status via fax to1-866-236-2332 or can upload through their Alberta Student Aid account as an e-Doc. 

If a study period is extended by more than 30 calendar days past the original end date, a new application is required. 

What if an institution cancels the term/semester due to COVID-19?

Educational institutions are to inform Alberta Student Aid by sending an email to cru@gov.ab.ca indicating term/semester cancellation due to COVID-19. 

What if a student is ill or has been quarantined with COVID-19 and cannot attend classes?

As with other illnesses, students are encouraged to work with their institutions to find alternate ways of completing their study period.

If a student is unable to successfully complete their study period, the student should be reported as withdrawn. This withdrawal will not penalize the student in terms of eligibility for future funding under Alberta Student Aid’s History of Withdrawal Policy.

What if a student decides to self-quarantine or not attend class out of concern for contracting the COVID-19?

As with other exceptional circumstances, students are encouraged to work with their institutions to find alternate ways of completing their study period.  

If a student is unable to successfully complete their study period, the student should be reported as withdrawn. This withdrawal will not penalize the student in terms of eligibility for future funding under Alberta Student Aid’s History of Withdrawal Policy.

Should institutions be completing Confirmation of Registration for upcoming study periods?

Only confirm registration for new sessions when you are confident that those sessions will be proceeding as planned.

How should Disability Advisors submit Schedule 4: Federal/Provincial Grant for Post-Secondary Students with Permanent Disabilities Forms?  

If a student is not able to upload their Schedule 4 form and supporting documentation, please do not send it by mail. Alberta Student Aid will accept emailed Schedule 4 forms at this time. Alberta Student Aid has emailed instructions to Disability Advisors. 

Schedule 4 forms will continue to be processed in the date order received. Submission of Schedule 4 forms through email will not move them ahead of those that are already pending review with Alberta Student Aid. We are continuing to review schedules already received. If you know that a Schedule 4 form has been received by Alberta Student Aid, please do not submit a duplicate through email.

If students shift to taking training using distance or online delivery for the rest of the term, does this impact their funding?

No. Learners will continue to be eligible for funding in post-secondary programs which are currently designated for student aid funding.

Who should I contact if I have additional questions?

Post-secondary institution staff can call the Alberta Student Aid Service Centre at 1-855-606-2096, option #4 and then #2, or email cru@gov.ab.ca.