Flooding Information for Schools

When your loan enters Non-Repayment status, no payments are required and no interest is charged to your account for 6-months from the last date you were in studies.

How Interest is Paid:

• Six months after the date your studies end, interest will begin to accrue and appear on your Alberta student loan statement each month.
  
  
• You are responsible for making required payments and for interest that accrues when you start your regular payment schedule.

View your Alberta student loan details and history:

• Login to MyLoan

Interest that accrues each month on your Alberta student loan will continue to be paid by the student.

How Interest is Paid:

• Interest will accrue and appear on your Alberta student loan statement each month.
  
  
• You are responsible for making required payments and for interest that accrues to your regular payment schedule.

View your Alberta student loan details and history:

• Login to MyLoan

Harmonized RAP borrowers:

• Canada Student Financial Assistance Program (CSFAP) and Alberta Student Aid will be offering impacted borrowers expedited and easier access to RAP by calling the National Student Loans Service Centre (NSLSC). Borrowers with both Canada and Alberta student loans benefit from a harmonized RAP application processes, where borrowers only need to submit one loan application to be considered for RAP benefits for both their Alberta and Canada student loans.
  
  
• Borrowers who do contact NSLSC will be placed on a priority call list and an NSLSC agent will help them apply for RAP over the phone. Impacted borrowers will be allowed to provide a verbal attestation rather than proof of income documentation for the previous month. RAP benefits may be back-dated up to six months, based on verbal attestations.
  
  
• Assistance is not automatic and borrowers will need to contact NSLSC and identify themselves as impacted by flooding. Borrowers who do not reach out will be expected to continue making their monthly loan payments.

Alberta only RAP:

• Alberta Student Aid will administer the same RAP benefits to borrowers who only have Alberta student loans.
  
  
• Assistance is not automatic and borrowers will need to contact the Alberta Student Aid Service Centre (ASASC) and identify themselves as impacted by flooding.
  
  
• ASASC agents will help borrowers complete their Alberta RAP application over the phone. Impacted borrowers will be allowed to provide a verbal attestation rather than proof of income documentation for the previous month. RAP benefits may be back-dated up to six months, based on verbal attestations.
  
  
• Borrowers who do not reach out will be expected to continue making their monthly loan payments.

Federal NSLSC:

• Borrowers with defaulted Canada student loans who self-identify as affected by flooding during outbound delinquency call campaigns may choose to have collection calls temporarily suspended.
  
  
• The NSLSC will continue to make the following outbound calls because they provide benefits to the borrowers:
  
  Disbursement
  Contact to borrowers to address issues relating to getting their disbursement.
  
  End of Study
  Contact to borrowers to address an exception on their period of study end date to allow them to stay in good standing.
  
  RAP Oriented Calls
  Both exception handling and renewals will continue.
  
  Pre-consolidation Calls
  As borrowers they may not receive mail, and the NSLSC do not want to risk having funds come out of bank accounts without advanced notification, NSLSC will continue to contact borrowers about their upcoming repayment.

Alberta:

• Borrowers with defaulted Alberta student loans who self-identify as affected by flooding during outbound delinquency call campaigns may choose to have collection calls temporarily suspended.

• The ASASC will continue to make the following outbound calls because they provide benefits to borrowers:
  
  

  Disbursement
  Contact to borrowers to address issues relating to getting their disbursement.

  End of Study
  Contact to borrowers to address an exception on their period of study end date to allow them to stay in good standing.

  RAP Oriented Calls
  Both exception handling and renewals will continue.
  
  Pre-consolidation Calls
  As borrowers they may not receive mail, and the ASASC do not want to risk having funds come out of bank accounts without advanced notification, ASASC will continue to contact borrowers about their upcoming repayment.

• Alberta borrowers whose loans have been returned to Treasury Board & Finance - Crown Debt Collections (CDC) are not eligible for harmonized RAP benefits or Alberta RAP. Their defaulted Canada student loans would receive the CSFAP benefits listed above because their Canada student loans are not held at CDC.

• Borrowers with defaulted Alberta loans would need to contact CDC to temporarily stop collections activities.
  
  
• Borrowers who do not contact CDC will remain in collections, and will continue to receive collection calls and are expected to continue making regular payments.
  
  Contact:

  Crown Debt Collections
  Phone: 780-427-3244
  or
  Dial Toll-free in Alberta: 310-0000
  followed by the area code and CDC phone number

If your studies have been disrupted as a result of a natural disaster and you have:

• Extended your study period
• Withdrawn from studies, or
• Your financial circumstances have changed

Submit a Request for Reconsideration under Section 3 of the Lifetime Loan Limits policy to help cover unexpected costs relating to a natural disaster.

Eligible students may receive up to $7,500 in Alberta Student loan funding upon request. Supporting documentation may be required to verify the costs.

• Login to your Student Aid Account
  or
• Contact the Alberta Student Aid Service Centre