eDoc Upload FAQs
New Electronic Documents Upload Process
Student Aid Alberta is pleased to announce a new and improved eDoc Upload process!
The new process is more streamlined from end-to-end making uploading documents easier. Students will see the following new features when uploading and submitting electronic documents in the Student Finance System (SFS):
- Flows like a software wizard with a sequence of dialog boxes walking users through the process.
- Submit a reason for uploading your documents based on the type of information being requested, Requests for Review, etc. This allows Student Aid Alberta to process documents faster.
- The eDocument upload option is now labeled, Upload Electronic Documents, and students will see the following icon on the SFS welcome screen:
Upload Electronic Documents
If you are required to submit additional documentation with your application, choose Upload Electronic Documents after you log in to your Students Finance System (SFS) account. This allows you to submit documents directly and securely to Student Aid Alberta, removing the need to fax or mail paper.
Instructions for Uploading Fillable Forms:
Fillable PDF forms require Adobe Reader, and are most compatible with Internet Explorer 9.0 and above.
If you are using a different web browser (Chrome, Safari, Firefox), you must follow these steps to upload your form:
- Choose the ‘Save As’ or ‘Download’ option to save the PDF form to your computer.
- Use Adobe Reader to re-open and fill in the form.
- Check to ensure all forms fields are saved before you begin uploading your form.
You can download or upgrade your version of Adobe Reader at no charge at:
eDoc Upload FAQs
1. Who can use this service?
Students must have a secure account in the Students Finance System (SFS). To do this, students must provide personal information (see Question 3) to verify their identity. Students must log in to their confidential/secure SFS accounts to upload documents. Third parties such as financial advisors working at your school cannot upload documents on your behalf.
2. How do I access Electronic Document Upload?
Log in to the Students Finance System (SFS) and select, Upload Electronic Document(s) on the main menu. Proceed through the steps to upload scanned documents you have saved to your computer.
3. I don’t see the Electronic Document Upload option when I log in to the Students Finance System (SFS).
In order to have access to Upload Electronic Documents, you must have full, secure access to SFS. You will need to provide one of the following:
- Transcript of High School Achievement Information (two high school diploma level final marks)
- An approved Master Student Financial Assistance Agreement (MSFAA)
- Cashed Student Loan Information
For more information about getting access to SFS, see:
- How to Apply
4. Can I use fax or email instead of Upload Electronic Documents to submit electronic documents?
No. Fax and email are not secure methods for sending confidential information.
5. What file formats and file size can I upload?
- Accepted file formats are: PDF, JPG (JPEG), GIF and PNG
- Maximum file size is 4MB
6. How do I reduce the file size if it’s larger than 4MB?
- Choose a lower resolution (DPI) for your scanned image
- Scan colour documents to black/white or grayscale
- Convert your file(s) to pdf to reduce file size
7. How many documents can I upload?
You must select a reason for your eDocument submission. After giving your reason, you can upload up to 10 documents/files per reason.
If you are using Windows with Safari as your browser, you can only upload one document at a time.
8. Can I tell you information about the document(s) I have uploaded?
Use the comments section to provide a short description of the document and the reason for submission. Adding a comment is optional, but the extra information can assist in processing your items. Do not use the comments section to ask a question, or submit comments without attaching a document.
9. What documents cannot be uploaded?
- Master Student Financial Assistance Agreements (MSFAAs)
- Part Time Applications
- Statutory Declarations for replacement of grant cheques already cashed
- Any form of payment (cheques or money orders)
Student Aid Alberta cannot accept electronic versions of these documents. Follow the submission instructions on each form.
10. How will I know my document upload has been a success?
You will receive a message and a confirmation number for documents that have been successfully uploaded. You can view the documents that have been uploaded/submitted to Student Aid Alberta in your eDocuments History.
11. After my electronic documents have been submitted, do I still need to fax/mail the original documents?
No. Sending duplicate copies by fax or mail may slow down the review of your application/information. Always keep original documents for your records as these may be requested at a later date.
12. What happens to my eDocuments once they are received?
Student Aid Alberta will begin to review and process your electronic documents.
To ensure the security of your personal information, we do not temporarily store/retain electronic documents on the Students Finance System (SFS). This means any electronic documents uploaded will no longer be visible to you or any other third party on your SFS user page.
13. How long does it take to process eDocuments?
Processing times vary according to the type of document submitted. Standard processing timelines for online/paper applications and Request for Review are provided on the home page.
Who can I contact for more information?
If you have any questions, call the Student Aid Alberta Service Centre at 1-855-606-2096.